Skip to content
QuestPly Logo
QuestPly.
Book Free Assessment
← Back to Home

Account & Data Deletion

Developer: QuestPly Labs | Apps: QuestPly & Plytopia

We respect your right to privacy and control over your family's data. If you wish to delete your QuestPly account and associated data (including Plytopia records), please follow the steps outlined below.

How to Request Account Deletion

You can request the deletion of your account and all associated data through two direct methods:

Method 1: In-App (Instant)

  1. Open the QuestPly Parent Dashboard app.
  2. Navigate to Settings > Account.
  3. Select Delete Account.
  4. Confirm deletion using your Parent PIN.

Method 2: Email Request

  1. Send an email to hi@questply.com from the address registered with your account.
  2. Use the subject line: Account Deletion Request.
  3. Include your full name and registered phone number.

Note: Email requests are verified and processed within 5 business days.

Data Deletion & Retention Schedules

What is deleted?

Upon fulfilling your deletion request, the following records are permanently removed from active databases:

  • Parent profile records (name, email address, hashed credentials).
  • All child profiles associated with your household (names, nicknames, ages).
  • All quest telemetry, completion records, and screen-time historical logs.
  • AI conversation summaries and lesson transcripts.
  • Custom allowance rules and application whitelist configurations.

Legal Retention

In accordance with statutory tax and accounting regulations, billing transaction receipts for paid memberships are retained in encrypted cold storage for 7 years.

Admissions & Support Contact

If you have questions regarding data privacy or account deletion, contact: hi@questply.com